If your order is damaged during shipping or due to product defects, we will replace the item(s) at no cost to you.
Note: To document the damage, you may be asked to send a photo of the package and / or item(s) received so we can escalate this to either the carrier or our warehouse.
If you receive your order and it is incorrect or incomplete, we will send out the correct or missing product(s).
What to know when this happens:
- Contact us immediately! (do not exceed the 30 day return period, even if we've committed the error)
- In all cases, we will ensure the correct product is entered into our system and shipped to you
- If applicable, we will discuss with you the return of the incorrect or damaged item(s)